Orders & Shipping
Find help with order status, shipping information and order changes.
Find your orderShipping & dispatchChange order detailsMEEHOLD / SUPPORT CENTER
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From getting ready to ride to orders and after-sales support. Find answers for your JAWS-ADV01.
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Product & Use
Get to know JAWS-ADV01 and prepare for your ride.
Clamping & lockingExplore composite dampingWatch the product videoAfter-Sales Support
Having an issue? Let’s find a solution together.
Returns & after-sales helpAnti-theft key questionsContact our support teamPRODUCT MANUALS
Product user manuals.
Choose your product model to download its PDF user manual.
PRODUCT VIDEO
See the product. Understand the design.
JAWS-ADV01 product showcase
ANSWERS & GUIDANCE
Answers to common questions.
Orders & Shipping
How do I find my order?
Check your order confirmation email or sign in to your account to view your orders. If you need help, include your order number and the email used at checkout in the contact form.
Where can I find shipping and dispatch information?
Check the information in your order confirmation and shipping notification emails. For help with order progress or delivery to your destination, share your order number and delivery country or region with our support team.
How can I change my address or order details?
Contact our support team as soon as possible with your order number and the changes you need. The team will check what can be done based on the current status of your order.
Product & Use
Will it fit my phone, case and motorcycle?
Compatibility depends on your phone and case dimensions, motorcycle and mounting location. Send us the specific models and a photo of the mounting location so our support team can help check the fit.
How do I adjust and lock the clamp arms?
Adjust the arms to fit the width of your phone and case. Insert your phone, then use the locking lever to secure the clamp position. Make these adjustments while parked.
How does JAWS-ADV01 composite damping work?
The metal hydraulic damper helps control movement and rebound. Two opposing N52 magnets provide non-contact elastic buffering, while four soft silicone isolation pads distribute loads and separate rigid contact points. The three structures work together.
What do the anti-theft knobs and dedicated key do?
The anti-theft knobs require the dedicated key for removal, adding a tool requirement. This design makes unauthorized removal more difficult; it does not provide absolute theft protection.
Which devices can use the 1/4 expansion interface?
External-device compatibility depends on the interface location, accessories and actual load. Share the model of the device you want to connect so our support team can help check compatibility. Do not infer load capacity from the illustration.
After-Sales Support
How can I ask about returns or product support?
Provide your order number, purchase channel, product model and a description of the issue. Our support team will confirm return eligibility and handling based on your order and applicable policies. Contact the team first to discuss the process.
What if I lose the anti-theft key or have a part issue?
Share your JAWS-ADV01 purchase information, photos of the relevant parts and a description of the issue. Our support team will help confirm the next steps. Do not force the mount apart to resolve a missing-key issue.
What information should I have ready when contacting support?
Have your order number or proof of purchase, product model and a description of what happened ready. You can send photos or videos to the support email below to help the team understand the issue.
WE’RE HERE TO HELP
Still need help? Let’s talk.
Tell us what’s happening. Our support team will help you find the next step.
support@meehold.comTo share photos or videos, email our support team and include your order number.